Shipping Policy

1. Shipping Methods

We partner with leading international courier services to ensure fast and reliable delivery:

• DHL Express:Recommended for urgent shipments
• FedEx International Priority:Reliable global delivery
• UPS Worldwide Express:Fast tracking and delivery
• TNT Express:Available for select regions
• EMS (Express Mail Service):Cost-effective option

For bulk orders or special requirements, we also offer:

• Air Freight:Suitable for large-volume orders
• Sea Freight:Economical option for very large shipments

2. Order Processing Time

Once payment is confirmed, we process in-stock orders according to the following schedule:

• Sample Orders:Dispatched within 1-2 business days
• Standard Orders:Dispatched within 1-3 business days
• Bulk Orders:Processing time depends on quantity; our sales team will confirm
• Custom or Special Orders:Lead time will be specified in the quotation

Note:Business days exclude weekends and public holidays in Hong Kong.

3. Delivery Time

Estimated delivery times after shipment (business days):

Delivery times are estimates and may vary due to customs clearance, remote locations, or unforeseen circumstances.

4. Shipping Costs

Shipping costs depend on:

• Destination country and region
• Package weight and dimensions
• Shipping method selected
• Declared value and insurance

Shipping costs will be calculated and quoted separately before shipment. For large orders or frequent shipments, we offer negotiated shipping rates.

Free Shipping:We may offer free or discounted shipping for orders above a certain value. Please check with our sales team for current promotions.

5. Tracking & Notifications

Once your order ships, you will receive:

• Shipping Confirmation Email:Includes tracking number and courier information
• Tracking Link:Real-time tracking via courier website
• Delivery Updates:Email notifications at key shipment milestones

You can track your shipment anytime by visiting the courier's website or contacting our customer service team.

6. Customs, Duties & Taxes

International Orders:You (the buyer) are responsible for all import duties, taxes, customs clearance fees, and any other charges imposed by your country's customs authorities.

We declare shipments according to international trade regulations. The declared value is typically the invoice value of the goods.

Customs Delays:Customs clearance times vary by country and are beyond our control. If your shipment is held by customs, please contact your local customs office directly.

We are happy to assist with commercial invoices, packing lists, and certificates of origin upon request.

7. Packaging

All components are carefully packaged to ensure safe delivery:

• ESD-Safe Anti-Static Packaging:All electronic components are sealed in anti-static bags
• Moisture-Barrier Bags:Moisture-sensitive devices (MSL parts) are packaged with desiccant
• Protective Outer Packaging:Cartons with cushioning material to prevent damage during transit
• Clear Labeling:Each package is labeled with part number, brand, quantity, and handling instructions

8. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions:

• Export Controls:Some components are subject to export control regulations (e.g., ITAR, EAR). You are responsible for ensuring compliance with all applicable laws.
• Prohibited Destinations:We cannot ship to countries or regions subject to trade sanctions or embargoes.
• Hazardous Materials:Lithium batteries and certain chemicals may have special shipping requirements or restrictions.

If your order includes restricted items, our team will contact you to discuss alternatives or obtain necessary documentation.

9. Shipping Issues

9.1 Lost or Damaged Shipments

If your shipment is lost or damaged during transit:

• Contact us immediately at [email protected]
• Provide your order number, tracking information, and photos (if damaged)
• We will file a claim with the carrier and work to resolve the issue promptly

9.2 Incorrect Address

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

If you need to change your shipping address after placing an order, contact us immediately. Address changes may not be possible once the order has shipped.

9.3 Delivery Delays

While we strive for on-time delivery, delays may occur due to:

• Customs clearance procedures
• Weather conditions or natural disasters
• Carrier operational issues
• Public holidays or local events
• Remote or hard-to-reach delivery locations

We are not liable for delivery delays beyond our control, but we will work with the carrier to resolve issues as quickly as possible.

10. Refused or Undeliverable Packages

If a package is refused or returned to us as undeliverable:

• You will be responsible for return shipping costs and any applicable customs fees
• A refund (minus shipping and restocking fees) may be issued once the package is returned and inspected
• Reshipping will require payment of new shipping charges

11. Contact Us

For questions about shipping, tracking, or delivery issues, please contact us:

• Email: [email protected]
• Phone:+852 63075844
• Address:Room 5 28 Floor Ho King Commercial Centre 2-16 Fa Yuen Street Mongkok Kowloon 999077 HongKong
• Business Hours:Monday-Friday, 9:00 AM - 6:00 PM (GMT+8)